# Frequency Capping

Push notifications are a highly effective messaging channel, but sending them too frequently can lead to **faster user churn.** You can resolve this by setting up Frequency Capping, which helps you manage user fatigue levels by limiting the maximum number of notifications each user receives.

## Setting Up Frequency Capping

Frequency Capping can be configured on a project basis. On the FlareLane console’s project page, you can choose between the following options:

* **No limit**: No restrictions are applied to notification sending. This is the default setting.
* **Set the maximum number per user**: Set a maximum limit on notifications each user can receive within a specified timeframe and track the number of sent notifications. The count resets each time you adjust the settings.

<figure><img src="https://4151189289-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FSJ35x4PFzaneH3SrvcBt%2Fuploads%2FDI8G6ZOqe7aLdrFeevnv%2F%EC%8A%A4%ED%81%AC%EB%A6%B0%EC%83%B7%202024-11-14%20144235.png?alt=media&#x26;token=55323937-fb3f-4379-a9aa-5f5ff6c8ebc8" alt=""><figcaption><p>Image by FlareLane</p></figcaption></figure>

If the number of notifications exceeds the set frequency cap for a particular device, the message will not be sent, and the "Capped" count in the message statistics will increase accordingly.

<figure><img src="https://4151189289-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FSJ35x4PFzaneH3SrvcBt%2Fuploads%2FFz0myN0sW34PFcWDm0MY%2FGroup-42--1-.png?alt=media&#x26;token=063f5771-556f-4ade-856f-417249e2967a" alt=""><figcaption><p>Image by FlareLane</p></figcaption></figure>

Here’s what each term in the chart represents:

* **Sent**: The total number of devices where the message was successfully delivered.
* **Clicked**: The total number of devices that clicked on the message and were redirected to the specified URL.
* **Remaining**: The total number of devices still waiting to receive the message.
* **Failed**: The total number of devices where the delivery was unsuccessful.

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## Overriding the Set Limits

The Frequency Capping settings you previously configured can apply across the entire project. However, you can also configure notifications to bypass these limits. Here are examples:

### New Message

You can override the frequency capping settings by checking the box under the send options in a new message. Here's an example:

<figure><img src="https://4151189289-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FSJ35x4PFzaneH3SrvcBt%2Fuploads%2FoiEjj7beZmRSVIRsYslE%2F%EC%8A%A4%ED%81%AC%EB%A6%B0%EC%83%B7%202024-11-14%20155102.png?alt=media&#x26;token=df490163-0555-41ae-b0fb-77bf24cff333" alt=""><figcaption><p>Image by FlareLane</p></figcaption></figure>

### Customer Journey Automation

Alternatively, you can override the frequency capping settings when making customer journeys. Simply tick the box in Send Options as shown below:

<figure><img src="https://4151189289-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FSJ35x4PFzaneH3SrvcBt%2Fuploads%2FNoQN8v8Ta36t4iY9IViN%2F%EC%8A%A4%ED%81%AC%EB%A6%B0%EC%83%B7%202024-11-14%20155200.png?alt=media&#x26;token=004dec50-66ab-4de2-b0b2-e50be7e7ab5e" alt=""><figcaption><p>Image by FlareLane</p></figcaption></figure>
