Tracking Events
Last updated
Last updated
Setting up a conversion event allows you to measure the target conversion rate and attributed purchase amount for sent messages, enabling a practical analysis of message performance. To set up a conversion event, event integration must be completed first.
Two values are required for tracking conversion events:
Type: Set the event type that will serve as your conversion goal.
Window: Specify the time frame within which conversions are tracked after the message is sent.
For example, if the conversion goal is set to the "purchase" event with a 3-day window, any purchase event triggered by the user within 3 days of receiving the message will count as a conversion.
Conversion events are divided into general or purchase events. If you wish to set the purchase event as a conversion goal, you can also track its amount. Here's an example:
Go to Settings > Project > Purchase Event to configure the setting. If you enter data keys for the amount and quantity associated with the purchase event, the purchase amount will be calculated.
The purchase amount will be calculated as Price × Quantity.
A conversion event is counted when the target event occurs within the specified window from the time the message was sent.
Please note that only one conversion will be counted per user ID. For instance, if a message is sent to five devices under a single user ID and one of those devices converts, the total send count will be five, but the conversion count will be one, resulting in a 100% conversion rate.
If multiple messages tied to the same target event are sent to a user within the specified time window, and a conversion occurs, all the messages will count as a conversion.
