Creating a Journey

You can either create a journey from scratch or use Pre-built Journeys to quickstart user engagement.

This section will cover how to create a journey from scratch. Please see Understanding Journeys to have an overall view on how the Journey works and see Pre-built Journeys to activate the most commonly used journeys with a single click.

Building a Journey from Scratch

  1. Click 'Build from Scratch'.

  2. Name the journey.

  3. Choose an Entry rule and one or more Exit rules (See Understanding Journeys for more details).

    • Make sure that you have integrated Events and Tags before using the Entry and Exit rules

  4. Choose Do Not Disturb option.

  5. Create messages and choose when to send each message.

    • Create message A/B test if necessary

  6. Click 'Save' and 'Activate' to initiate a journey. Once you activate the journey, you cannot modify the rules and messages. Messages will be sent automatically to a device at the designated time when the device performs the specified action or meets the specified condition. Messages will no longer be sent to the device once the device achieves the designated goal or no longer meets the specified condition.

Journey Analysis

After activating the journey, you can view the number of devices that are ready to receive push notifications, the number of devices that have received push notifications, and the click rate by journeys in real-time as they update.

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